FAQ

Ordering

HOW DO I PLACE AN ORDER?

Just give us a call 07 3252 2562, or email us (), or WeChat (icinghill3).

For customised cake/ wedding cake/ dessert table, please contact us by email or WeChat.

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HOW MANY DAYS NOTICE DO YOU NEED?

For popular cakes we need 3-4 days notice, and for customised cake/ fondant cake, we recommend

  you to order before 2 weeks.

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CAN YOU DELIVER THE CAKE TO ME?

Yes we do, the minimum order for delivery service is $60, and delivery fee starts from $10. Full

 payment needed. 

 *Deliveries are only available on particular days, for other days, you may order directly from delivery apps (Easi or BuyHome) or schedule an on-demand delivery from them*

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WHAT TIME CAN I PICK UP MY CAKE? 

As all cakes are freshly made on the day, the earliest pick up time is 10AM. You can pick up the cake at 10AM- 5PM on Tuesday to Sunday (close on Monday).

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Pick-up My Cake

ANYTHING I NEED TO KNOW WHEN I'M PICKING UP MY CAKE?

  - Eat it today to keep the best taste!

  - Don't leave the cake without the fridge for 1 hour, put your cake under the front passenger seat,

     and keep your car air-conditioned when driving.

  - Don't let your friends to hold your cake when driving. 

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HOW DO I STORE/KEEP MY CAKE?

  - Fresh cream: MUST be kept in fridge, the temperature of the fridge should be around 1~5℃.

  - Fondant/ buttercream: DO NOT store in fridge, the cake should be kept in a cool dry place (around

     23℃ air-condition room)

Others

WHAT ELSE I SHOULD PAY ATTENTION TO?

Allergic Notice: If you have an allergy or a special dietary requirement please inform us before you confirm your order.

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Overnight takeaway cake: Icing Hill does not take responsibility for any takeaway overnight spoiled food or damaged cake.

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Didn't find your answer? Feel free to contact us!

Shop Address: 1 Commercial Rd, Fortitude Valley

Shop phone: 07 3252 2562

Email:

WeChat: icinghill3

Facebook: Icinghill Brisbane

Instagram: @icinghill.brisbane

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